Season Ticket Terms Conditions

General Booking Terms & Conditions

WARNING: Ice hockey can be dangerous. Spectators are warned to keep an eye on the puck(s) at all times as the puck(s) may leave the ice and travel into public areas. Spectators should only access and leave their seats when play is stopped.

Please check your tickets carefully upon receipt and contact us immediately at ticketing@swindonwildcats.com if there is a mistake as tickets cannot be refunded after their purchase unless the event is cancelled or rescheduled however we can transfer your tickets to another game. To transfer your tickets you must email us before 12pm on the Friday before the game. It is the ticket holder’s responsibility to ascertain the date and time of any rearranged event.

A valid ticket must be produced to enter the event. Removing any part of altering or defacing the ticket may invalidate it.

Replacement standing or unreserved seated tickets which have been lost or mislaid by the purchaser or any third party cannot be issued under any circumstances.

The resale of this ticket for commercial gain without express permission from Swindon Wildcats will make this ticket void. Customers should be aware that tickets sold from unofficial sources may not be valid.

The unauthorised use of photographic and recording equipment (whether audio or visual) is prohibited. This includes the use of tablets (i.e. iPads Galaxy etc.). Attendees are not permitted to record large portions of the game or live stream games.

Swindon Wildcats reserve the right to conduct security searches. We reserve the right to refuse admission to or eject the ticket holder if the ticket holder refuses to be searched or in our reasonable opinion admission of the holder to the venue might be a risk to the safety of the audience or the holder or affect the enjoyment of the audience or the running of the event (for example if the holder appears to be under the influence of alcohol or drugs or is acting aggressively or anti-socially). No refunds will be offered to customers in these circumstances.

Please note that fixtures are subject to change and occasionally may be rescheduled after tickets have been purchased.

No food cans bottles or alcohol may be brought into the venue. Only food and drink purchased in the venue may be consumed in the venue except in limited circumstances on proven medical grounds.

No illegal substances legal highs fireworks lasers weapons or offensive items may be brought into the venue. We reserve the right to confiscate any prohibited items.

Official merchandise is only available from branded merchandise stands and official vendors.

As members of the audience ticket holders consent to being photographed filmed and/or sound recorded for broadcast and/or publication without payment.

Animals are not permitted in the venue (except Assistance Dogs).

Please note strobe lighting show smoke pyrotechnics foam or lasers may be used during events. Sound levels may be loud.

For all events (seated and standing) children under the age of 12 must be accompanied by an adult over the age of 18.

We reserve the right to provide alternative seats at an event to those specified on the ticket provided they are of no less value than stated on the ticket.

Visiting supporters will be seated in Block S We recommend away fans wanting seated tickets to buy in advance before travelling. If visiting teams' supporters club would like to reserve a set amount of tickets this can be done by contacting the Swindon Office at: ticketing@swindonwildcats.com

We are pleased to be working with Nimbus Disability utilising their Access Card Scheme and Digital Access Pass system to provide a simple and consistent way for supporters to demonstrate eligibility for an essential companion (+1) ticket. To read our full carers policy please click here.